If there are products published on your store and available for purchase for buyers it is recommended to sync them to the DSM Tool price monitor. Only products that are synced to the Price Monitor are protected from changes from your supplier side.

The price monitor syncs changes that happen on the website you source your products from: when the cost of the item changes, it syncs the change to your store and re-calculates the selling price. When an item goes out of stock on the source website, it sets it out of stock also on your store.

After reading this article you will know:

  1. How to sync products directly from your eBay/Shopify store

  2. How to import and sync products from a CSV/XLS file

  3. How to import and sync products from other softwares

- Syncing products directly from your store -

If you do have thousands of products to sync, consider using the CSV/XLS file import method or the import from another software functions which are explained later in this article. 

We highly recommend sellers with such big amount of products to contact us via the chat support so we could schedule a technician to help you with the process. Sellers with less products are welcome to contact us for assistance as well (we answer fast!).

At the bottom of the Price Monitor page locate the "Find unmonitored items" button. When you click on it, DSM Tool scans your store to find products that aren't sync to the Price Monitor.

Click on the button, and let the scanner run. The scan takes between 30 seconds for less than 100 products up to 5 minutes for thousands of products.

A window will pop up on top of the Price Monitor table, showing a list of all of your products that exist in your store but aren't synced to DSM Tool. Next to each product, an empty field for the link (URL) of the product on the sourcing website. A URL generator will appear above the URL field as well.

The only field that you actually have to fill is the URL of the product on the source website. Let's take an example: in the picture above a product which isn't synced to DSM Tool was found on my store.

I have located the source of that product, it's AliExpress, and I copied the URL for that product and pasted it in the right place.

To try to help you, the URL link generator can do the work for you. If you know the website that you source the products from and the product ID you can generate the link using the URL link generator.

For example, if you are sourcing from Amazon you will need the Amazon ASIN of the product. Choose Amazon from the dropdown, enter the ASIN and click on the green V button.

When you are done adding the URL links for all of the products in the list click on the Add Items button, and the items will be synced to your store.

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The buttons on top of the table should be used in the following cases:

  • Generate Source Links - This function will only work if the products you import were previously added to your store with the DSM Tool rapid lister. It is usually not used by users who deleted their products from DSM by mistake.

  • Clear Source Links - will delete all of the URL links you have previously entered in the URL link field

  • Force Rescan - will run a scan on your store again, in a case you believe the list of items is not the full list of products from your store that aren't synced to DSM Tool

The process begins automatically when you click the Add Items button. You can follow the queue of the items being imported and synced in the Queue page.

A blue number will indicate the amount of items added successfully to the price monitor.

A red counter will indicate the number of items that were not added successfully to the price monitor.

When the import and sync process is done, you can easily filter the queue table to view all of the items that were not processed due to an error. Click on the queue button and filter the table by "Errors", you can see the error in the error list, if you are experiencing errors that you are not sure how to fix, contact us via the chat support for further help.

If the sync process experienced variations that were not identified automatically, you will need to manually select them.
To find such items, filter by "Pick variations" and click the blue button.

The variation attributes will be automatically identified, and all that is left to do is to match the variation with the attribute by choosing the right one from the dropdown list:

When you're done selecting the variations, click the "Submit" button and the items will be synced to your store.


Common errors in the import and sync process and how to solve them

  1. When importing thousands of items it is recommended to run the process twice for better results, some errors are caused by random sync issues and work well on the second try. You will get the error "You already have this item" on the second try, which is making the error list hard to follow, before running the list for the second time check the errors list first to see if there are any other issues you might be able to solve.

  2. A common error for eBay sellers is the eBay VeRO violation. DSM has a 3-layered VeRO protection mechanism, we recommend to completely remove these products from your eBay store. If you still wish to import those items, disable the community layer of VeRO protection

  3. We couldn't import the product details from the supplier, please check the Source Link and refresh. Although the system automatically tries multiple times to add the imported items to the monitor, however sometimes there might be an issue reading the product details from the source. To solve this issue simply make sure that the source ID and the target ID are correct, then click the refresh button.

- Syncing products from a CSV/XLS file -

If you wish to import multiple products all at once, you can generate a file in the format of CSV/XLS, which is usually editable with a software like Microsoft Excel or Google Sheets.

The file should contain 3 columns: [EBAY/SHOPIFY ID] [SOURCE ID] and [SOURCE NAME]. We recommend to click here and download an example file that you can then edit by removing the existing example row from it and adding your products information

Once you are done preparing the file, go to the product import page and click on the Manual Import tab

Click on the Choose File button and locate the CSV or XLS file you have just saved to your computer, then click Submit

The process begins automatically when you click the Submit button. You can follow the queue of the items being imported and synced in the Queue page.

A blue number will indicate the amount of items added successfully to the price monitor.

A red counter will indicate the number of items that were not added successfully to the price monitor.

When the import and sync process is done, you can easily filter the queue table to view all of the items that were not processed due to an error. Click on the queue button and filter the table by "Errors", you can see the error in the error list, if you are experiencing errors that you are not sure how to fix, contact us via the chat support for further help.

If the sync process experienced variations that were not identified automatically, you will need to manually select them.
To find such items, filter by "Pick variations" and click the blue button.

The variation attributes will be automatically identified, and all that is left to do is to match the variation with the attribute by choosing the right one from the dropdown list:

When you're done selecting the variations, click the "Submit" button and the items will be synced to your store.


Common errors in the import and sync process and how to solve them

  1. When importing thousands of items it is recommended to run the process twice for better results, some errors are caused by random sync issues and work well on the second try.  You will get the error "You already have this item" on the second try, which is making the error list hard to follow, before running the list for the second time check the errors list first to see if there are any other issues you might be able to solve.

  2. A common error for eBay sellers is the eBay VeRO violation. DSM has a 3-layered VeRO protection mechanism, we recommend to completely remove these products from your eBay store. If you still wish to import those items, disable the community layer of VeRO protection 

  3. We couldn't import the product details from the supplier, please check the Source Link and refresh. Although the system automatically tries multiple times to add the imported items to the monitor, however sometimes there might be an issue reading the product details from the source. To solve this issue simply make sure that the source ID and the target ID are correct, then click the refresh button.

- Importing Products From Another Software -

When importing the products directly from your store you have to manually enter one by one product URLs from the website you source the products from. The Process of adding products to your store from another software can save you time and effort because all of the data already exists there.

Saying that, this process is not 100% reliable. The import button we've developed is depended on the structure of the website of the software you used before. As software companies tend to change the layout of their websites frequently, the import buttons need to be updated or they won't work. 

This video from 2017 explains the process step by step as well:


To begin the import process, go to the existing products importing page and drag the button DSM Auto Export to the bookmarks bar in your Google Chrome extension

Note: This feature only works in Google Chrome browsers


Go to the other software website and find the table that shows all your products (the equivalent to the DSM Price Monitor) and click on the DSM Auto-Export button in your bookmarks bar. 

The button will automatically save into your computer memory the entire list of products on the page you are viewing. You can also use the keyword combination CTRL+C to validate the data copying

Go back to the existing products import page, and paste data into the import box by clicking CTRL+V or using the right mouse click and then choosing Paste

The process begins automatically when you click the Import button. You can follow the queue of the items being imported and synced in the Queue page.

A blue number will indicate the amount of items added successfully to the price monitor.

A red counter will indicate the number of items that were not added successfully to the price monitor.

When the import and sync process is done, you can easily filter the queue table to view all of the items that were not processed due to an error. Click on the queue button and filter the table by "Errors", you can see the error in the error list, if you are experiencing errors that you are not sure how to fix, contact us via the chat support for further help.

If the sync process experienced variations that were not identified automatically, you will need to manually select them.
To find such items, filter by "Pick variations" and click the blue button.

The variation attributes will be automatically identified, and all that is left to do is to match the variation with the attribute by choosing the right one from the dropdown list:

When you're done selecting the variations, click the "Submit" button and the items will be synced to your store.


Common errors in the import and sync process and how to solve them

  1. When importing thousands of items it is recommended to run the process twice for better results, some errors are caused by random sync issues and work well on the second try. You will get the error "You already have this item" on the second try, which is making the error list hard to follow, before running the list for the second time check the errors list first to see if there are any other issues you might be able to solve.

  2. A common error for eBay sellers is the eBay VeRO violation. DSM has a 3-layered VeRO protection mechanism, we recommend to completely remove these products from your eBay store. If you still wish to import those items, disable the community layer of VeRO protection

  3. We couldn't import the product details from the supplier, please check the Source Link and refresh. Although the system automatically tries multiple times to add the imported items to your store, however sometimes there might be an issue reading the product details from the source. To solve this issue simply make sure that the source ID and the target ID are correct, then click the refresh button.

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Having trouble importing your listings? Let us help you!

If you are having trouble importing your listings please feel free to contact us via the chat support at the bottom right corner of the and we will be happy to help!

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